In my line of work, I get a ton of desperate calls from people who have broken dishwashers or, gasp, ice makers in their pool houses that have stopped working and there is a lot of huffing and puffing because now they have to use the OTHER ice maker in their MAIN house and can you even imagine suffering such an indignity? Surely, you cannot. [puts hand over eyes and faints]

But I have never, until today, received a desperate phone call for a very simple, very minor,  cosmetic issue from someone who wasn’t selling a house. (People selling houses are ABSOLUTELY BATSHIT INSANE over minor appliance issues.) The woman had left a voicemail describing a minor cosmetic issue, but requesting a full-on, major, expensive repair. She sounded kind of desperate, but I’ve had people get angry with me that we would have to wait a few days to repair their pool house ice makers, so I didn’t think much of it. Within 20 minutes, while I was on the phone with other customers, she called back twice. I was definitely annoyed at this point because her appliance was FINE, just had a SMALL DENT GIMME A MINUTE LADY. Continue reading →